The Federal Group Privacy Policy
Introduction
The Federal Group operates in the tourism and leisure industry and is recognised as Tasmania's leading tourism, entertainment, accommodation and gambling services provider. At the time of publication the Group consists of the following businesses each of which are bound by this Policy:
The Federal Hotels P/L
(ABN 45 004 108 249)
F H & R Marketing Services P/L
(ABN 57 100 541 606)
Australian National Hotels P/L
(ABN 79 009 477 552), trading as:
- Wrest Point Hotel Casino, and
- Network Gaming
Tasmanian Country Club-Casino P/L
(ABN 25 009 516 189), trading as:
- Country Club Resort, and
- Country Club Villas
Vantage Hotel Group P/L
(ABN 95 087 546 245), trading as:
- Claremont Hotel, Claremont
- Waterfront Hotel, Bellerive
- Hotel Federal, Wynyard
- Hotel Tasmania, Launceston
- Molly Malones, Devonport,
- Derwent Tavern, Bridgewater
- Brooker Inn, Brooker Highway
- Hotel Valern, Moonah
- Elwick Hotel, Glenorchy
- St Ives, Sandy Bay, and
- Derwent Park Cellars, Moonah
Federal Holdings Tasmania P/L
(ABN 30 097 627 677) trading as:
- The Strahan Village,
- Gordon River Cruises, and
- West Coast Wilderness Railway
- Piners and Miners
Federal East Coast Holdings P/L
(ABN 23 099 918 715) trading as:
- Freycinet Lodge
Halsap P/L
(ABN 27 108 679 287) trading as:
- Cradle Mountain Chateau, and
- Cradle Mountain Café
Halsata P/L
(ABN 65 120 619 123) trading as:
- The Henry Jones Art Hotel
The Federal Group recognises that your privacy is very important and that you have a right to control your personal information. We acknowledge that providing personal information to us is an act of trust and we take that trust seriously. This policy will govern how The Federal Group handles your personal information and safeguards your privacy.
Best Practice
The Federal Group is committed to protecting your personal information and giving you choice in how it can be used. We believe that our Privacy Policy represents industry best practice.
Wrest Point Hotel Casino and Country Club Resort are members of the ACA (the Australian Casino Association) and have agreed to be bound by the provisions of the ACA Privacy Code. This code may be viewed electronically in the publication section of www.auscasinos.com.
The Federal Group is committed to complying with the National Privacy Principles for the Fair Handling of Personal Information developed by the Australian Federal Privacy Commissioner. Furthermore, The Federal Group will comply with any laws introduced to strengthen the protection of consumers' privacy.
Collection of Personal Information
Many of The Federal Group’s operations allow you to interact with us anonymously, such as our bar, dining, entertainment, tourism, conference and gaming facilities. In the conduct of these operations we do not generally require you to provide your personal information in order to receive or participate in these services.
Your personal information is only collected with your consent.
The type of personal information that we collect from you will depend upon what dealings you have with us. The Federal Group generally obtains your personal information, such as your name, address and contact details, where required to provide accommodation, hotel, entertainment, Rewards Club and Health Club services.
Use and Disclosure of Personal Information
Personal information is only used within the Group in the provision of services for which it was obtained and may be used to provide customers, through direct marketing, with knowledge of other services and promotions conducted by the Group. Your personal information is not sold or passed to third parties for their marketing purposes.
Security of Personal Information
We will make all reasonable endeavours to protect your personal information securely against unauthorised use and access. Your personal information will be recorded, amended and used only by authorised persons who are required to keep your information confidential.
Sharing Information with Other Organisations
In some circumstances, we may disclose your information to our contractors and service providers, but only to the extent necessary to operate our business or provide you with the products and/or services you have requested. We require these organisations to undertake to meet the requirements of the Privacy legislation and agree to strict conditions governing how your personal information may be used.
While we will not use your information for any purpose without your consent, we reserve the right to use information in circumstances relating to the public interest. These circumstances may be related to:
• A legal demand for the information from a law enforcement agency;
• A public or individual health and safety issue; or
• The protection of our rights and property, including the protection of the integrity of our operations.
Your information may also be disclosed to members of the Australian Casino Association and credit reference agencies for the purposes of carrying out credit checks, if you have applied for credit or cheque cashing facilities.
Access to and Correction of Personal Information
You are welcome to request details of personal information that we hold about you. To do so, please contact our Privacy Officer at: privacyofficer@federalgroup.com.au, or write to: The Privacy Officer, The Federal Group, 410 Sandy Bay Rd, Tasmania 7005.
We will require personal identification to verify your identity before providing you with the information requested. If you find that personal information we hold about you is inaccurate, incomplete or out-of-date, please contact our Privacy Officer.
Video Surveillance
We are committed to providing a secure environment for all visitors to our properties. Our premises and their surroundings are under constant surveillance.
Surveillance video is only retained for a specified period of time except where its retention for a longer period is required to assist the investigation of unlawful, suspicious activities or defence of claims against the Group.
Details of suspected illegal and undesirable activities are shared with other members of the Australian Casino Association, law enforcement bodies and regulatory bodies such as Tasmanian Gaming Commission.
Web Site Access
When you visit our web site, we may use an Internet browser feature called a “cookie”. A cookie is a small data file that may be placed on the computer of a web user (usually in the browser software folder) the first time a computer visits a web site which operates cookies. Cookies by themselves cannot be used to identify you personally. They only identify your computer when you visit our site.
The information that we gain by using cookies provides us with statistics that can be used to analyse and improve our web site, products and services. If you do not wish to receive any cookies you can set your browser to refuse cookies. However, this may mean you are not able to take full advantage of our internet services.
Changes in the Future
We reserve the right to change our Privacy Policy at any time. All changes will be notified by posting an updated version of the Privacy Policy on our web site. Any changes to our Privacy Policy shall be deemed to take place on the date the changes are posted on our web site.
To contact the Privacy Officer
Email to the Privacy Officer at: privacyofficer@federalgroup.com.au,
or write to: The Privacy Officer, The Federal Group, 410 Sandy Bay Rd, Tasmania 7005.
Additional Information on Privacy
For further information about privacy issues and the protection of privacy, visit the Office of the Federal Privacy Commissioner's web site at:
www.privacy.gov.au