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** IMPORTANT COVID-19 INFORMATION FOR GUESTS**
Wrest Point is committed to offering our guests flexibility to assist in dealing with these unique circumstances, irrespective of how you have booked. We are currently providing options to amend bookings without penalty for those whose bookings were made prior to 16 March 2020. Terms and Conditions apply; please contact our reservations team to discuss options on 1800 723 347.
In light of the current COVID-19 pandemic, we understand that travel restriction could be in place for when you choose to travel. Should any relevant State and Federal Government Travel Restrictions mean that you will be unable to change or cancel your booking inside the cancellation conditions of your reservation. We will allow a change of date within 12 months of your stay, subject to availability. If you, or a person in your reservation, is displaying symptoms of COVID-19 within cancellation penalty conditions of your arrival date, we may allow one penalty-free change to a date within 12 months of your original stay, subject to availability. All other conditions as per the original booking remain applicable. We reserve the right to refuse entry or service to a guest displaying COVID-19 like symptoms at check-in. No refund of any amounts paid will be made, and you are responsible for your costs or expenses that may arise from this refusal. In no event shall Federal Group Properties be liable for any loss of any nature arising out of such an event.
These terms and conditions apply to all accommodation and packages made available by Wrest Point. By making a booking for accommodation, you warrant that you have read these terms and conditions and agree to be bound by them. All terms and conditions are subject to change and you will be notified of any changes that affect your booking. If the booking for accommodation and/or a tour is made through a third party, the terms and conditions of that third party also apply.
All reservations require full credit card guarantee with full payment 48 hours prior to arrival.
No cancellation fee applies to cancellation requests received before 2pm, two days prior to arrival day. If a cancellation is requested within two days of arrival or a no-show occurs, the first night’s accommodation charge will be deducted against the Credit Card provided or the deposit paid at time of booking. The cancellation fee includes the cost of any special requests or extra requirements. You must obtain and retain the cancellation number issued at time of cancellation, as proof of any cancelled booking.
Extra Guest & Child Policy
General & Other Terms:
Wrest Point – as part of Federal Group Tasmania – operates in the tourism and leisure industry and is recognised as Tasmania’s leading tourism, entertainment, accommodation and gambling services provider.
Protecting your privacy and the confidentiality of your personal information is fundamental to the way Federal Group does business.
Many of our operations allow you to interact with us anonymously, such as our bar, dining, entertainment, retail, tourism, conference and gaming facilities.
Your personal information is only collected with your consent during the course of providing you with certain goods or services which you request. Examples of personal information may include your name, address, contact details, credit card details, government issued photo identification reference number, video footage or information about your opinions and what you like.
Contact us about Privacy